Newsletter COVID-19 02/04/2020



During this COVID-19 pandemic, you may be eligible for the Canadian Emergency Response Benefit, if you live in Canada and have a valid social insurance number. International students who are neither Canadian citizens nor permanent residents may be eligible for the Benefit if they meet the following criteria:

  • Residing in Canada, who are at least 15 years old;
  • Who have stopped working because of COVID-19 or are eligible for Employment Insurance regular or sickness benefits:
  • Who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
  • Who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period. For subsequent benefit periods, they expect to have no employment income.

The income of at least $5,000 mentioned above may be from any or a combination of the following sources: employment; self-employment; maternity and parental benefits under the Employment Insurance program and/or similar benefits paid in Quebec under the Quebec Parental Insurance Plan.

The Canadian Emergency Response Benefit is only available to individuals who stopped work as a result of reasons related to COVID-19. If you are looking for a job but haven’t stopped working because of COVID-19, you are not eligible for the Benefit.

For example, if you are a student who was employed last year and who plans to work next summer, you are not eligible for the Benefit.

To learn more, please visit:


The team at the Universal College is aware that the current situation of COVID-19 can generate a lot of stress and questions for our international students.

First, we invite you to have your health insurance certificate handy and to check its expiration date to make sure it is valid. Please contact Ms. Sofia Makhoukhi at [email protected] or 819-503-2402 for any questions or concerns you may have.

If you experience anxiety or have concerns, we invite you to contact Ms. Patsy Lefebvre by email at [email protected], or by phone at 819-503-2408.

We have also put together a list of resources that you may find useful during this pandemic.

Complete and general site regarding COVID-19

You will find everything on the topic including the latest news of the day, government directives, rules to follow, open and closed businesses, etc.

Assistance line

If you experience the following symptoms: fever, cough and difficulty breathing, contact the COVID-19 assistance line:

  • 1-877-644-4545

Psychosocial references

Several resources are also easily accessible. Do not hesitate to contact them confidentially.

  • 811 – INFO SANTÉ (Québec)

Consulates and Embassies

By clicking on the link below, you will find useful information regarding your consulates and embassies present in Quebec and Canada. They are an important resource for you. Please do not hesitate to contact them should you have any questions (available in French only).

Food Banks

Some of you may have trouble getting food. You will find below the contact details of different food banks who could help you if need be.

Gatineau Ottawa

Moisson Outaouais

37 Rue Bombardier, Gatineau, J8R 3V8

Téléphone : (819) 669-2000

La mie de l’entraide

129 Rue Joseph, Gatineau, J8L 1G1

Téléphone : (819) 281-3231

Centre alimentaire Aylmer Food Centre

67 Rue du Couvent, Gatineau, J9H 6A2

Téléphone : (819) 684-0163

La Manne de l’île

119 Rue de Carillon, Gatineau, J8X 2P8

Téléphone : (819) 770-5261

La Soupière de l’Amitié de Gatineau Inc.

149 Boulevard Maloney O, Gatineau, J8P 3V6

Téléphone : (819) 663-6777

Emergency Food Centre

507 Bank St, Ottawa, K2P 1Z5

Telephone : (613) 232-3059

Ottawa Food Bank — Warehouse

1317 Michael St, Gloucester, K1B 3M9

Telephone : (613) 745-7001

Debra Dynes Family House

955 Debra Ave Suite 85, Ottawa, K2C 0J5

Telephone : (613) 224-3824

Sadaqa Food Bank

174 Colonnade Rd #34, Nepean, K2E 7J6

Telephone : (613) 225-0909

Partage Vanier

161 Marier Ave, Vanier, K1L 5R8

Telephone : (613) 747-2839

Heron Emergency Food Centre

1480 Heron Rd, Ottawa, ON K1V 6A5

Telephone : (613) 737-9090

Gloucester Emergency Food Cupboard

2040 Arrowsmith Dr, Gloucester, K1J 8V9

Telephone : (613) 749-4728

Parkdale Food Centre

30 Rosemount Ave #2, Ottawa, K1Y 1P4

Telephone : (613) 722-8019

Pavilion Food Bank

14 Tapiola Crescent, Ottawa, K1T 1W9

Telephone : (613) 247-7772

Centre de Ressources Communautaires de la Basse-Ville

40 Cobourg St, Ottawa, K1N 8Z6

Telephone : (613) 789-3930


You can email us at:
[email protected]

For more information

Assistance line:

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